Please do not purchase this listing until you've verified with us that we can accommodate a rush order for you!
Only do you need purchase a rush order IF shipping time on a particular item is 1-2 weeks ( example: You purchased some glasses on Friday and you will need it by Next Saturday. OR you also need to buy the rush fee if you order on Tuesday and need by next Tuesday). Again, this is ONLY on items that have a production time longer than you need. If you need better clarification, please feel free to shoot me a message. :)
Rushed orders are shipped by Priority mail (1-3 day delivery - added to your order at check out) The "Rush Order Upgrade" is NOT an extra (expedited) shipping charge. Purchasing the RUSH ORDER will keep me working overtime to ensure your order is shipped in time. If you feel you need expedited shipping, please ask.
Thank you!
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Frequently Asked Questions
Can I see a proof before you ship my order?
No, I'm sorry but I cannot provide a proof. Proofs will be offered on all custom listings, but are subject to a small design fee.
Please know, that if I ever question a design, I will confirm with you prior to creating your order. Providing proofs would increase my processing time and delay shipment to you. I appreciate your understanding!
Can I cancel my order?
Due to the volume of orders, I can not accept cancellations. Thank you for understanding!
What's the status of my order?
Please read the processing times in the Shop Announcement and on the individual listing. I am unable to rush orders once your order is placed. If you need expedited service, please message me beforehand to ensure availability and for applicable fees.
Please do NOT message me asking on the status of your order. Responding to these messages takes time away from fulfilling orders - including yours! :)
Custom and personalized orders
Processing time varies from 7-14 business days PLUS shipping depending on product. Please read individual listing for a more accurate time frame.
SHIPPING INFORMATION: PLEASE READ
Magnolia Jacks is NOT responsible for the loss and/or damage during shipping.
Once your item is created and carefully packaged, you will receive an Etsy shipment notification. In that notification, you will find your USPS or UPS tracking number for your package. Please note, at times it does take up to 48 hours for your package to be scanned into the system.
In the rare event you experience damage or a lost package, you will need to contact the carrier (USPS or UPS) to file a claim with them, NOT Magnolia Jacks.